COACH (German)

Telecommunications company, Lublin, Poland

An American corporation. Deals with the relationship with the customers. The company employs  125 thousand people in more than 150 contact centers in 31 countries.

Currently we are looking for the candidate for our location in Lublin for the job of:

COACH 

(with German language skills)

Responsibility:

  • Conducting the initial training
  • Conduct sales and negotiation training
  • Recording, intercepting and grading employee appraisals for the quality of customer service, technical skills and consistency with internal processes and procedures
  • Creation and implementation of additional training courses to enhance the skills of managers
  • Ensuring employees with constructive feedback on their quality of work
  • Analysis of customer satisfaction surveys to improve work quality and customer satisfaction
  • Reporting to Team Manager Quality & Training
  • Monitoring and reporting internal and external training results
  • Participation and support during internal calibration sessions with the customer
  • Recommendations for changes in processes and procedures to improve the quality and efficiency of the work
  • Analysis of quality data
  • Perform the soft skills training
  • Participation in other assigned projects

 

Expectations:

  • Experience or training in quality
  • German language skills — a requirement
  • Advanced English
  • Customer focus
  • Computer literacy (especially MS Excel, Word, PowerPoint)
  • Interpersonal skills at a high level
  • High resistance to stress
  • Ability to transfer and enforce knowledge
  • Knowledge of employee motivation methods

Offer:

  • Employment contract
  • Attractive salary
  • Rich social package (private medical care, multi-sport card, group insurance)
  • work in an international circle
  • Development opportunity

Контакты

За дополнительной информацией об этой вакансии обращайтесь:

e-mail: anastasiia@psrcompany.com

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