Customer support representative

Telecommunications company, Timisoara, Romania

Do you speak English and German?
Then we have an existing proposition for you- a major travel & tourism client in Timisoara

Candidate profile:

● German or Italian or Romanian with a good level of English;
● Strong computer navigation skills and PC Knowledge, multi-tasking abilities;
● High school diploma, three to six months of relevant experience preferred;
● Strong customer service orientation;
● Dependable with strong attention to details;
● The ability to be flexible and adapt to changes quickly;
● Patience in all customer contact situations by maintaining a pleasant and
professional tone and manner.
Job description:
● Clarify customer requirements, probe for understanding, use decision-support
tools and resources to appropriately provide resolution to the customer;
● Listen attentively to customer needs and concerns; demonstrate empathy while
● maximizing opportunity to build rapport with the customer;
● Participate in activities designed to improve customer satisfaction and business
● performance;
● Offer additional products and/or services;
● Respond to customer inquiries by referring them to published materials,
secondary sources or more senior staff;

Benefits:

● Development of your English plus other languages skills and career
opportunities in a multinational company;
● Flexible, adaptable working hours and the assurance of an international
company;
● Competitive salary and benefits;
● Attractive relocation package;
● Healthcare services;
● Paid annual leave;
● Full training and ongoing career development opportunities!

The opportunity to be part of a likable team and a pleasant working
atmosphere

Контакты

За дополнительной информацией об этой вакансии обращайтесь:

e-mail: anastasiia@psrcompany.com

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