Вакансия закрыта Support Engineer/Help Desk (Junior and Middle)

A leading global provider of unified communications and Linux-based IP communication solutions. Kyiv, Ukraine

Founded in 2006  the company serves as a leading global provider of unified communications and Linux-based IP communication solutions. It serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more.

Requirements:

Must:

  • Linux — 1 year of experience for Junior; 2-3 years of experience for Middle
  • Networking — 1+ yrs
  • English — upper-intermediate+
  • VoIP understanding

Would be a plus:

  • Asterisk
  • Scripting knowledge (at least one: Bash, Python)
  • PHP
  • Google Cloud and AWS
  • VoIP — 1+ yrs
  • VICI dial

We offer:

  • International clients and colleagues cooperation
  • Agile and dynamic friendly environment — combination of startup in Ukrainian branch with a solid HQ experience
  • Cutting-edge technologies stack, knowledge sharing and training internal and external activities
  • Cozy modern office in the city centre — co-working space with the dedicated room
  • Support and care from the local HR colleague
  • Competitive compensation level, pay-per-hour system
  • SPD maintenance by the Company
  • Flexible working schedule (half night shifts)
  • Paid vacations and sick leaves

Responsibilities:

  • Serve as the 1st / 2nd, 3rd tier for customers seeking technical assistance on the company’s products over the phone, email or chat
  • Junior role: 1 week of night shifts (11pm — 8am)/1 week of day shifts
  • Middle role: day shifts only
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support
  • Provide accurate information on the IT products and services
  • Record events, issues and resolutions in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestion by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Контакты

За дополнительной информацией об этой вакансии обращайтесь:

e-mail: anastasiia@psrcompany.com

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