Founded in 2006 the company serves as a leading global provider of unified communications and Linux-based IP communication solutions. It serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more.
Requirements:
Must:
- Linux — 1 year of experience for Junior; 2-3 years of experience for Middle
- Networking — 1+ yrs
- English — upper-intermediate+
- VoIP understanding
Would be a plus:
- Asterisk
- Scripting knowledge (at least one: Bash, Python)
- PHP
- Google Cloud and AWS
- VoIP — 1+ yrs
- VICI dial
We offer:
- International clients and colleagues cooperation
- Agile and dynamic friendly environment — combination of startup in Ukrainian branch with a solid HQ experience
- Cutting-edge technologies stack, knowledge sharing and training internal and external activities
- Cozy modern office in the city centre — co-working space with the dedicated room
- Support and care from the local HR colleague
- Competitive compensation level, pay-per-hour system
- SPD maintenance by the Company
- Flexible working schedule (half night shifts)
- Paid vacations and sick leaves
Responsibilities:
- Serve as the 1st / 2nd, 3rd tier for customers seeking technical assistance on the company’s products over the phone, email or chat
- Junior role: 1 week of night shifts (11pm – 8am)/1 week of day shifts
- Middle role: day shifts only
- Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support
- Provide accurate information on the IT products and services
- Record events, issues and resolutions in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestion by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
