The largest mobile provider in terms of customer base opens a position of the customer support representative.With a total of 130,000 motivated employees in 21 countries, we are transforming the digital world of tomorrow according to people’s needs.
Job description
Inbound call, Back office (chat or mail) + sales in service. All the emplyees will have trainings. The training is conducted in German and includes a theoretical part — information about products, systems and requests of our customers and the practical part — at first listening to the conversations of other specialists, then first calls with customers with support of floor-walkers/mentors/senior agents. The main aim of the training is to prepare new employees to work independently.
Requirements
- German B2 + level
- Ability to build successful client relationships and overcome objections/objections over the phone
- Computer literate
- Strong communication skills, verbally and written
- Self-Motivated and Friendly
- Organized and detail oriented
- Able to make decisions independently
- Accepts direction well
Our Benefits
— Private healthcare paid for by the company
— Group insurance in AXA
— Refer a Friend program – we pay for recommending us new employees
-Sales contests for employees with various prizes (trips abroad, TVs, coffee makers, dinners, cinema tickets, chocolates etc.)
-Agent career path – clearly indicates what the next steps in the career at the company are (from Junior Specialist, through Specialist, Senior Specialist and Expert); it outlines what the requirements for each step are, what level of knowledge etc.
-Development plans with additional trainings for employees who wish to proceed with the career of a trainer/coach/mentor/Team Leader
-Monthly employee incentive program (salads for each employee, candy floss, juices, waffles, pizza, tea etc.)
-Be the Best motivational program – each month Best Specialist and Best Seller are chosen from each team and receive a prize; each quarter Best Specialist, Best Seller, Best Newbie, Best Improver and Best Team are chosen from all employees supporting this client and awards are handed out at a gala.
-Two site events per year (summer party and winter party)
